FAQ

Questions practices ask before they switch.

If yours isn't here, call (216) 352-7637 or write to vmathews@complyrx.ai.

The basics

What is ComplyRx?

A clinical operations platform for clinics that administer Spravato® (esketamine). It covers the daily treatment tracker, controlled-substance inventory, REMS submissions, the patient registry and enrollment, and reporting, in one system with one login.

Who is it for?

Any practice that runs Spravato treatment days: independent psychiatric practices, multi-site groups with one compliance program, and programs opening their first chair.

Does ComplyRx replace our EHR?

No. It runs the Spravato program specifically and works alongside the EHR you already have. Your general charting and billing stay where they are. Integrations with EHR and scheduling systems are available to partners.

What does it cost?

[PRICING STATEMENT. For example: a flat monthly fee per practice location, with no per-patient charges. Contact us for a quote.]

Compliance

Is ComplyRx HIPAA compliant?

ComplyRx operates a HIPAA compliance program and signs a Business Associate Agreement with every clinic. Every vendor that handles protected health information on our behalf is under a BAA with us. The safeguards are described on the Security page.

How are REMS submissions handled?

ComplyRx handles monitoring and enrollment forms on the practice's behalf and sends them to REMS. You see the delivery status of every submission, and the practice keeps one log of everything it has ever sent.

Will the records satisfy a DEA inspection?

ComplyRx is built to support your DEA compliance program, not to replace your responsibility for it. Controlled-substance records are append-only, corrections are made by documented reversal, and receipts, dispensing, counts, and dispositions can be exported on demand.

Can we export our data?

Yes, at any time. Your records are yours.

Getting started

How long does it take to get started?

We set up your practice with you — patients, staff and roles, current stock, and existing records — and agree the first treatment day on ComplyRx once that is in place.

Do we need special hardware?

No. ComplyRx runs in a web browser on any modern phone, tablet, or computer, and there is an Android app on Google Play.

Can we bring in patients who are already enrolled?

Yes. Existing patients and their documents are brought into the registry during setup, so the program picks up where it is rather than starting over.

Day to day

Can several locations share one program?

Yes. Each site keeps its own records and stock, and program leadership can see across all of them.

What happens if a submission fails?

It shows as failed where the practice can see it, and the outcome is recorded. Nothing is silently dropped.

How is support handled?

By phone and email, with the people who built the product. There is also a help assistant inside the app that answers questions about how to use it.